Return & Refund Policy

Return & Refund Policy..

Return & Refund Policy – TM Online 24

Thank you for shopping with TM Online 24. To ensure transparency and maintain the highest level of customer satisfaction, we have established the following Return and Refund Policy. We aim to provide a seamless shopping experience and a clear process for addressing any concerns with your purchase.

Return Policy

Customers are requested to inspect products in the presence of the delivery representative at the time of delivery. In the event of any discrepancy, damage, or defect, please contact us immediately at 01329645455 or notify the delivery agent before they leave.

Return Conditions

A product may be eligible for return under the following specific circumstances:

  • Damage or Expiry: The product is expired or arrives in a damaged condition.

  • Visual Mismatch: The product’s appearance differs significantly from the images displayed on our website or official social media pages.

  • Specification Issues: The product quality or features do not match the stated specifications.

  • Delivery Issues: There is a verifiable issue occurring during the transit process.

  • Incorrect Item: An incorrect product or variant has been delivered.

Refund Policy

  • Initiation: Refunds will be initiated within 3 working days after the returned product is received and successfully verified at our facility.

  • Packaging: Returned products must be in their original condition and properly packaged at the time of return.

  • Shipping Costs: Return shipping charges may be deducted from the total refundable amount, depending on the reason for the return.

Implementing a structured return and refund policy enables TM Online 24 to enhance customer satisfaction, strengthen trust, and promote long-term business growth.

Refund Processing

  • Timeline: The total processing time for a refund varies depending on the refund method and the payment channel (Bank, Mobile Wallet, etc.) used during the initial purchase.

  • Approval: The refund process officially begins once TM Online 24 approves and processes the formal return request.

  • Refundable Amount: The amount refunded includes the product price and applicable shipping charges, subject to the specific terms of this policy.

Refund Types

TM Online 24 processes refunds under the following three categories:

  1. Refund from Return: Initiated after the returned product reaches our warehouse and successfully passes Quality Control (QC).

  2. Refund from Cancelled Order: Automatically initiated once the order cancellation is confirmed by our team.

  3. Refund from Failed Delivery: Initiated after the product is returned to us by the courier service. Processing time for this type may vary depending on the delivery location and courier timelines.